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Prior to shipping out a frame to customer, our quality control will performs a 100% inspection on the finished frame to ensure it meets our quality standard, as well as size, paint finish according to our customer’s order.
Bicycle frames sold by CarbonBikeFrame7 are warranted to be free from manufacturing defects in material and workmanship for the period of 2 years from the date of purchase, valid only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame and is the sole remedy of the warranty.
Warranty does not cover:
1. Shipping damage (the forwarder is responsible)
2. Normal wear and tear, including fatigue
3. Damage caused by abuse or misuse, improper assembly (for example improper tightening torques), improper or insufficient maintenance, accidents, impacts, corrosion, aggressive cleaners, use with non compatible components, improper repairs, and more generally anything which is not a material or manufacturing defect.
4. Products which reached the natural end of their useful life cycle
5. UV rays effects (colors fading, turning yellow, etc.)
6. The effects of saline environment
7. Re-painted products, whole or partially
8. Products modified in any way
9. Incidental or consequential losses
In the event your frame is in need of repair, or damage that you believe it caused by our manufacturing and/or material defect. You must contact us via email, provide us with necessary information, photos, video to back your claim. Once we have reviewed your information and determine its possibility according to your claim, we will issue you a Return Authorization.
Please be advised that, the issuing of a return authorization does not mean we will agree to cover your frame under warranty, a further review of the claim by our engineer is required. If the frame qualifies for warranty, CarbonBikeFrame7 reserves the right to repair or replace the damaged frame at our sole discretion. You are responsible for all freight charges to and from CarbonBikeFrame7.
Below vido are carbon frame working process for refer ( Scott video show )